As an Oracle Certified Partner, AOT offers its experience in Oracle E-Business Suite. Backed by its enviable experience in the entire range of the E-Business Suite of Financials, Supply Chain, Manufacturing, HRMS and CRM, AOT provides an enterprise scale of services under Oracle E-Business Suite:

• Oracle Implementations
• Application Support outsourcing
• Customization & Enhancements,Upgrades & Migrations
• DBA support and Testing Services

Our professional generic services include:

• Corrective Maintenance

  Identifying and providing resolution for all technical problems

• Knowledge Management

  Imparting the application usage knowledge to new users

• Issue Resolution 

  Enabling solution for daily reported issues related to system administration, and progressing transactions stuck in-process, generic queries and the like

• Supportive Maintenance

  Interacting with Oracle Development Team for bug resolution, patch application and Application Performance Tuning and providing outputs for ad-hoc data queries

When using these services, your organizations will achieve the benefits of:

• Reduced Turn Around Time for issue resolution 
• Focused Issue Resolution and Tracking
• Single Window issue facilitation
• Utilization of appropriately skilled person to resolve the reported problem
• Guiding users towards correct system usage and means to resolve errors performed

Because we target your company development, AOT support desks are aimed to provide value-add services:

• Preventive Maintenance

  Resolution for resolving for repetitive issues based on root cause analysis and activities affecting system performance adverselyCapability Enhancements Introduction of new features using the existing licensed modules and guidance on the features available in other modules and application versions. In addition creating new reports and system alerts to enable better process visibility

• Business Excellence

  Studying the existing processes and identifying the improvement areas and suggesting solutions for sub-optimal system workarounds and newly introduced processes, identifying process bottlenecks and suggestions of system workarounds for process improvement

• Optimization Maintenance

  Improvement in application response times by query optimization or load balancing the database, Responsibility re-organization for security controls, Periodic audit tracking of long running system and business processes for optimizing system usage by better methods

AOT gives customers option of having DBA services through a SLA or on call basis. The typical function performed through this offering are:

• Installation of Oracle Applications
• Cloning of Oracle Applications
• Install Oracle RAC and ASM
• Configure Load Balancing for RAC environment
• Apply RDBMS patches
• Apply applications patches
• Perform Application admin tasks
• Create Users, Responsibilities, Menus and Form Functions
• Define Executable, Concurrent Programs, Request Sets
• Tune the database using the explain Plan, init.ora parameters (to achieve better performance)
• Periodic Monitoring the Applications and database
• Refresh from production to Test and Dev. Environment

These will help organizations to achieve the benefits of:

• Removal of existing entrenched inconsistencies leading to longer business cycles
• Quicker system response time
• Process Improvements
• Introduction of system features better suited to the business operations

AOT Oracle E-Business Suite practice enables our clientele to achieve competitive advantage by:

• Accelerating Time to Market
• Reducing Costs
• Accelerating implementation and upgrades
• Being closer to their customers and focusing on core business while AOT takes care of support and maintenance
• Lowering TCO & Increasing ROI