Desktop and Devices Management

Managing the desktop and the devices environment in a large distributed enterprise can be one of the biggest challenges for the IT group.

AOTs Desktop and Devices Management Services combines effective usage of tools and expertise to ensure the health and performance of thousands of desktops and devices across your organization. Enabling the execution and management of key tasks remotely, in a secure environment,AOT frees your IT staff from these laborious and manpower intensive tasks.

The Result: Higher end user satisfaction and better performance at reduced costs.

Asset Tracking and Inventory Management
  • Configure automated hardware and software asset tracking process.
  • Collect data, provide accurate hardware and software inventory information on servers, desktops, laptops and handheld devices across major platforms in their environment
  • Scheduled and ad-hoc monitoring of enterprise IT network to provide up-to-the-minute information that facilitates planning, budgeting and compliance initiatives
Application Usage Management
  • Automatic software usage monitoring in servers and desktops
  • Present live statistics on the number and location of software licenses installed, and usage statistics such as time and frequency of use
  • Report on applications that are installed but not being used, or applications that under utilized.
  • Verify and ensure license compliance.
  • Help reduce application TCO.
Security Patch Management
  • 24x7 security administration services for desktops. Keep all desktops up-to-date.
  • Vulnerabilities detection, collecting and storing patch information from multiple sources including OS vendor sites as well as third party repositories such as Shavlik.
  • Perform patch administration functions such as preparation, testing, staging, and deployment
  • Deployment logistics based enterprise demography, application usage and criticality.
  • Help reduce administrative costs, improve service levels and reduce business risks associated with security management.
Application Management
  • Automate application management from and administer from remote location on desktops, laptops, servers, and mobile devices.
  • Application Delivery, Installation and un-installation, Application update and upgrade, Application Configuration and Repair.
  • Create single package for multiple application deployment.
  • Configure software healing process for self-healing, when an application becomes corrupted or a user inadvertently deletes files necessary to run the application.
Operating System Management
  • Standardization of Operating System builds across servers, desktops and laptops throughout the enterprise
  • Perform remote hard disk partitioning, formatting and installation of the OS
  • Help create automated standard builds using a scripted installation or an image for Windows and Linux machines
  • Tailor OS builds for different organizational needs based on the application or department profile
Computer Virus and e-mail SPAM monitoring
  • Remote deployment and configuration of the chosen antivirus solution(s) to all corporate platforms
  • Perform automatic daily patch updating (virus signature files) of all antivirus products used in your enterprise to combat the latest viruses across servers and desktops
  • Ensure inbound email is clean before it arrives to users desktop
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