Strengthening Client Relationships to Boost Profitability
Strengthen client relationships by maintaining total visibility of all interactions with clients through AOT’s expert Customer Relationship Management solutions.
Our CRM solutions keep you connected to customer needs, wants and requests while improving response times and customer satisfaction. The end result: better customer retention and increased profitability.
AOT helps you manage customers throughout their lifecycle – by identifying acquisition opportunities, recording issues and concerns, and keeping a record of previous interactions. We help you quickly recognise customers, understand their specific requirements, and make comprehensive information available to anyone interacting with them.
The Nuts and Bolts of Effective CRM
CRM systems compile customer data across different channels or points of contact between your customers and your organization.
These contact points include your company’s website, telephone, live chat, direct mail, marketing materials, and social media.
Your CRM systems can give customer-facing staff detailed information on your customer’s personal information, purchase history, buying preferences and concerns.
Additional functions have been added to CRM systems to make them more useful. Some of these functions include recording various customer interactions over email, phone, social media or other channels.
Your CRM system should empower managers and can automate workflow processes such as risks, calendars, and alerts. This automation gives managers the resources to track performances and productivity based on information logged within the system.
Our CRM teams customise solutions to your requirements and integrate them with your existing IT infrastructure. Flexible deployment meets rapid integration for fast results that benefit customer loyalty, and ultimately your business bottom line.
With years of experience helping government and private entities as well as SMEs leverage successful customer relationships into increased profitability, AOT is considered the region’s most experienced CRM system integrator.
Complete customer information made available to client-facing employees
CRM solutions that work effectively with the rest of your IT apparatus
Minimise business disruption and implementation overheads with AOT’s rapid implementation
Better information builds customer loyalty that translates to increased profitability