About the course

IT Service Management is an overarching term that describes a strategic approach for designing, delivering, managing and improving the way IT and digital assets are used within an organisation to add value for their customers. The goal of every IT Service Management framework is to ensure that the right processes, people and technology are in place so that the organisation can meet its business goals.

Learn how to use the international best practice and standards to build and operate IT Unite, to deliver a seamless IT Services delivered to your organization to let them use the IT in efficient manner.

Objectives

After completing this course, the participant will be able to:

• Understand the elements and operations of an IT Service Management System and its principal processes
  
• Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks
  
• Understand the approaches, methods and techniques used for the implementation and management of an ITSMS
  

Prerequisites

To attend this course the participant must have the knowledge about these knowledge areas:

• There are no prerequisites for attending this course other than having a good command of English language.